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Notice
In response to recent feedback regarding communications during significant operational and technical incidents, ASX is reviewing the notification and update mechanisms relating to such incidents.
As a first step ASX is conducting a review of its contact databases used for both ASX Trade and Trade24 markets. This review will be extended to post trade services in the near future.
As an outcome of this review ASX will now maintain group email addresses and will be moving away from using individual email addresses. This is to enable customers to manage and maintain the distribution within their firms, ensuring all relevant individuals are notified. To facilitate this ASX is requiring that customers review their ASX specific distribution groups to ensure all relevant contacts have been included.
Over the coming fortnight ASX will be contacting all existing registered email users with further instructions.
Please note that the transition to group emails will occur on 17th March 2017 and ASX will cease sending to individual email addresses from this date.
As a second stage in improving communications, ASX is in the process of developing a real time webpage which will be the primary channel and source of information during such incidents. This will replace the current system status page. More details on this will be provided in the near future
What do I need to do by when?
Customers affected by this change will be contacted by email and are asked to follow the instructions outlined.
Need more information?
Issued by
Eloise Wett, Executive General Manager - Operations
Contact information
ASX Customer Service
+61 2 9338 0000, 131 279
info@asx.com.au