How to reset your password

How to reset your password

If an ASX Online customer forgets their password they can easily reset it by following these instructions. Please note that Enterprise Administrators cannot reset a password on behalf of their users.

Step 1: Click on the relevant audience group from the sign-in menu.

 

Step 2: Enter your email address and password you created after 14 March 2022.

 

Step 3: Enter your email address and click on the ‘Reset my password’ button.

 

Step 4: If there is an ASX account associated with this email address, then a link will be emailed to you requesting for you to create a new password.

 

Step 5: Click on the ‘Reset password’ button in the email that you receive. Please note that this link will expire after 30 minutes and you will need to repeat this process from step 1.

 

Step 6: After clicking on the ‘Reset password’ button in the email you will be taken to the ‘Reset password’ screen. Please enter a new password in compliance with the ASX password policy.

  • Must be 8-64 characters long;
  • Must not be a phrase that is flagged as unsuitable (e.g. example.email@email.com.au) for use as security password;
  • Must not contain more than three consecutive identical characters;
  • Must not contain more than three consecutive sequential characters (e.g. “1234”, “ABCD” and “AbCd”); and
  • Must not contain the username, given name, or family name.

 

Step 7: With your password successfully changed please click on the ‘Login’ button to navigate back to the login page.