ASX would like to remind customers of the ASX System Status Page alert feature which provides customers that subscribe with timely, accurate information about key system statuses including outages, incidents and resolution. This is located on the ASX website and is the primary source of updates for incidents that impact any major ASX systems.

Participants are invited to visit ASX Online to subscribe to receive ASX system status alerts via email and/or SMS.

Subscribers will be alerted and directed to the system status page via their preferred communication method in the event of a major interruption to ASX systems or services.

Please note that system status updates are used to enhance the level of communication to customers in the event of an incident or unexpected change and do not take the place of ASX Online Notices or other methods of customer engagement. Customers are advised to ensure that key teams are subscribed to the relevant ASX alerts for their technical areas and business units.

The System status reflects four values:

Normal Operation (Green)

• Service/platform is operating as expected.
• No action required.

Informational Update (Blue)

• Service/platform is fully operational, used to provide additional customer relevant information.
• Action may be required.

Partial Operational Impact (Amber)

• A significant incident impacting part of the service/platform.
• Action required.

Critical Operational Impact (Red)

• A major incident impacting the core operation of the service/platform.

What do I need to do by when?

This feature is available on ASX Online for users to subscribe immediately. To opt in to the new feature, simply log into ASX Online and use the subscription user guide for a step-by-step process.

If you do not currently have an ASX Online account, please contact your Enterprise Administrator to set-up your user.

Need more information?

Issued by

Cardiff Smith, Customer and Technical Operations
Market Operations

Contact information

Customer Technical Support
1800 663 053
+612 9227 0372
CTS@asx.com.au

Disclaimer